The CMB Fraud Team is here to help protect your accounts and monitor for suspicious activity 24 hours a day, 7 days a week.

Our team continually reviews account activity and takes action when something doesn't look right.

If the Fraud Team identifies unusual activity, they may:

• Card transactions: Place a temporary restriction on your card to prevent further use.

• Outgoing transfers: Hold a payment for up to 24 hours or place a temporary restriction on your account until they can speak with you or confirm the transaction.

In either case, the Fraud Team will contact you by phone or SMS.

Please note that the information below is general guidance only. Scammers may use a technique known as spoofing to make a phone call or text message appear as though it has come from a legitimate number.

The Fraud Team will never ask you to provide sensitive information or transfer money to another bank or account. If something doesn't feel right, contact us directly. 

Phone Calls 

If the Fraud Team contacts you by phone, they will call from +61 2 8299 9534. 

If you are ever unsure whether a call is genuine, you can hang up and contact the Fraud Team directly on 1300 705 750 or +61 2 8299 9534 if calling from overseas. 

SMS Messages

If the Fraud Team contacts you by SMS, the message will come from one of the following numbers:

• +61 437 126 492

• +61 489 988 024

You may receive different text messages depending on the circumstances and the activity being reviewed.

Key things to look out for 

The Fraud Team will:

• Never ask you to provide sensitive information, including access codes, verification codes or your internet banking password.

• Never include links in their text messages.

• Only ask you to reply with a simple "Yes" or "No" response.

• Sometimes ask you to call the Fraud Team on 1300 705 750 or +61 2 8299 9534 if calling from overseas.

If you're ever unsure about a phone call or text message claiming to be from the Fraud Team, stop the conversation and contact the team directly using the phone numbers above.

Communication from CMB

Fraudulent Emails

If you receive an email claiming to be from Central Murray Bank and suspect it may not be legitimate, please contact us immediately by:

• Calling 03 5744 3713

• Completing the form on our Contact Us page

• Emailing info@centralmurray.bank

Do not click on any links or open any attachments until you have verified the email is genuine.

Fraudulent SMS Messages

CMB may send SMS messages to members from time to time. These messages will be sent either:

• By our Fraud Team from +61 437 126 492 or +61 489 988 024; or

• In the name of CMB regarding:

  • One-time passcodes (SMS OTPs) for Internet Banking or the CMB App

  • An overdrawn account

  • Insurance relating to your loan

  • A returned direct debit

  • An online loan application

  • Other account-related information from time to time

How to Identify a Genuine SMS

CMB will never:

• Ask you to provide sensitive information, including access codes, verification codes, PINs, or your Internet Banking password.

• Ask you to transfer money to another account to keep it safe.

• Include a link in an SMS message, except in relation to an online loan application you have submitted.

If you receive a text message claiming to be from CMB and are unsure whether it is genuine, do not respond. Instead, contact us directly to verify the message.

You can contact CMB by:

• Calling 03 5744 3713

• Completing the form on our Contact Us page

• Emailing info@centralmurray.bank

If something doesn't feel right, trust your instincts and contact us using the details above.